The consistency of care quality that I have witnessed has been remarkable
The consistency of care quality that I have witnessed (sometimes when my presence was known and sometimes when it was not) has been remarkable. Suffice to say that not once during the entire period of my aunt’s and my mother’s occupancy did I have any cause for concern that they were not being looked after in every detail in the best possible way and with total respect.
Mr Anthony Vlasto
Considerate and compassionate kindness which has permeated from the top throughout all staff at Millbrook House
I will be forever grateful for this considerate and compassionate kindness which comes from the heart rather than the rule book and which has permeated by example from the top throughout all staff at Millbrook House.
Mrs Isla Ferguson
An exemplary Care Home
I consider Millbrook House to be an exemplary Care Home where residents are looked after in every respect with total professionalism, compassion and kindness.
Son of a Resident
Flexibility in accommodating the individual
Thank you for the happy home you gave my Father. The highly professional skills of the staff are hidden behind a kind and relaxed manner, respect for the resident and their family.
Mrs Ellen Velasquez
“A phenomenal find. First impressions were WOW!”
Millbrook House has been a phenomenal find. First impressions were WOW! The setting is delightful. The staff made us feel welcome and made our friend feel he was part of a big family home.
“The transition into residential care could not have gone more smoothly”
For us the transition into residential care could not have gone more smoothly. We are thankful that Millbrook House was available when we needed them.
Friend of Resident.
“She passed away quietly at Millbrook in the knowledge that she was in caring and loving hands”
She was always full of praise in the way that she was made to feel at home with as much independence as possible yet to have comprehensive assistance close at hand. Mother was adamant that she did not wish to be admitted to hospital. However, the staff rose to the challenge and we felt everything possible was done for her. At the end she passed away quietly at Millbrook in the knowledge that she was in caring and loving hands.
Robert Beverage, Son of Resident
“Your kindness and patience helped him a lot and we will always remember it”
Just wanted to say again, how grateful the family of Donald Davis are for all your care and attention you gave our father whilst he was with you. I know it wasn’t easy for you but your kindness and patience helped him a lot and we will always remember it.
Family of Resident
“will have our eternal gratitude for the way they managed our mother as her life ended”
Our mother was a resident at Millbrook until she passed away two weeks ago. My sisters and I could not speak more highly of Millbrook and all of its staff. They combined compassion and skill with extraordinary patience and kindness. Our mother was made extremely welcome in her pretty and clean room. However, it was particularly towards the end of her life that we all came to appreciate their incredible commitment to their work and our mother despite the pressures of end of life care. The manager and all of her team are incredibly professional and will have our eternal gratitude for the way they managed our mother as her life ended. With sincere thanks to them all.
Nick S son of resident
“Not only did they care for my mother, they looked after me too. Our family will always be grateful.”
My Mother was just into her eighth year at Millbrook. From the day she arrived to her last she was beautifully cared for.
Her loves included the garden; Most days you would find her walking round it or sitting on the terrace relaxed and happy.
Meal times were another; always delicious food, not forgetting her glass of wine! We loved joining her for Sunday lunch, a real family time. The Activities gave her the opportunity to join in with other residents, and painting and flower arranging made her feel very much at home.The management and staff at Millbrook could not have done more, always there for her, very professional, but also kind and friendly. Not only did they care for my mother, they looked after me too. Our family will always be grateful.
Nick S son of resident